Unified Payments Interface AKA UPI Outage Crumbles GPay, PayTm and Phonepe

Indian people who primarily rely on online payments faced a UPI outage for more than an hour. The Unified Payment Interface, also known as UPI, has more than 150 million active users in India. The interruption of online transaction services affected the money transfer through apps including Phonepe, GPay, and PayTm.

National Payments Council of India, which governs the Unified Payments Interface system, clears that the UPI outage ensued following the servers went down. As they felt difficulties transacting through UPI, UPI users came to the microblogging site Twitter to register their inconvenience. Many of those users faced issues like transaction failure or bank maintenance. Additionally, the payments made through wallet balance were not processed.

Users Complained UPI Outage On Twitter

Many users were unsure if the issue was only with their bank or a UPI outage. To clear the doubt, UPI users tweeted the screenshots of their failed transactions and asked other users if they were having the same issue. One tweeter user said he had not sent money through Google Pay, even trying several times.

Another Tweeter user said in his tweet that Google Pay users had been reporting against failed transactions for more than two hours. Several more users complained about the UPI outage as they could not receive and send payments through instant payments apps like PayTm, GPay, and Phonepe. GPay team immediately responded to the complaints through its official Twitter handle that the team of experts would fix the issue as soon as possible. Nevertheless, the Twitter users were still complaining about the UPI outage even after the GPay team cleared that it resolved the issue.

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To complain about the UPI outage, people were unconsciously sharing their personal financial information on social media, leading to hacking and online money fraud. GPay team, through its Twitter handle, was consistently alarming the UPI users not to share the screenshots of their transactions consisting of the confidential data of the bank.

The recent data published in December 2021 shows that UPI carried Rs 8.26 lakh crore (roughly $111.2 billion) transactions in value during the last December month alone. For the calendar year 202, UPI transactions valuing more than Rs 73 lakh crore ( $970 billion) were made on the UPI apps. The year-on-year growth in the UPI payments was recorded at 110 percent.

PhonePe was the most active UPI transaction service in the month of December 2021, with transactions exceeding Rs. 3.94 lakh crore. A total of Rs. 3.03 lakh crore worth of payments helped Google Pay retain its second-place ranking. Paytm ranks third with payments totaling Rs—88,094 crore in the transaction value. Amazon Pay gained a fourth place with payments of Rs 6,641 crore, while the recently launched WhatsApp Pay ranked fifth on the list of UPI Payments apps with payments totaling Rs 188 crore.

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Phonepe and GPay still hold a significant share in the UPI quick fund transfer apps, making it difficult for the other UPI apps to come close to them. Still, new apps in the world of UPI payments such as Amazon Pay and WhatsApp Pay have a long way to cover to get close to the top three UPI apps in the Indian market.

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